Help Center & FAQs
Orders & MOQ
How soon can I get your reply after sending inquiry?
Our sales team will respond to all emails and form submissions within 24 working hours.
What is the Minimum Order Quantity (MOQ)?
Our standard MOQ for textile products like harnesses and collars starts at 500 units per color. For smart electronics and furniture cushions, it is generally 100 to 200 units.
Samples & Production
Do you provide samples before bulk ordering?
Yes, we offer physical prototyping and sampling options. Sample lead times range between 5 and 7 days. Sample costs are credited back towards the final bulk invoice.
Shipping & Payment
What logistics channels are supported?
We provide FOB Shanghai/Hong Kong, CIF, and DDP shipments via premium ocean cargo, air transport, and express couriers (DHL/FedEx/UPS).
OEM & Custom
What packaging customizations do you offer?
We support complete brand packaging design including color boxes, hangtags, custom instruction leaflets, card backings, and bulk logistics carton markings.
AFTER SALES & CARE
Product Feature: Are your products safe for pets?
Yes, we use eco-friendly fabrics and plant-based dyes that are completely non-toxic for pets. Please note that for our handcrafted heritage products, slight variations in color and stitching are normal and showcase authentic artisanship.
Washing Tips: How should I clean the heritage textiles?
Gently hand wash in cold water only. Do NOT machine wash, bleach, or expose to direct sunlight. A slight color bleeding during the first wash is perfectly normal for natural plant dyes.
Warranty Rules: What is your defective policy?
All items undergo a strict double quality inspection before shipment. If any factory defects are found, we will issue a replacement or refund upon presentation of the QC report.
Order Service: When should I inspect the goods?
We support global wholesale and OEM/ODM customizations. Buyers are required to inspect the goods within 7 days of receiving the delivery to qualify for any after-sales claims.